Impact of AI on Learning and Development

The emergence of Artificial Intelligence has left people wondering on how it will affect their essential business areas like learning & development (L&D). Gartner, a leading research and advisory company, predicts that AI bots are going to lead up to $33 trillion annual economic growth by 2020. This article is about making the most of AI technology to boost your L&D strategy.


The L&D professionals in the companies are required to know all about AI solutions and their availability. Extracting data can be easy and quick through demographics such as gender, age, culture, position in the company, academic qualification and past learning experiences, also making it easier to evaluate and suggest customised learning solutions.

Learning Techniques

A person’s learning style might be impacted by age, cultural background, and ethnicity etc. and that must be incorporated into the development process. For example, the people aged 45 or more reported being more interested in mentoring and coaching than other techniques, while millennials seemed to prefer micro-learning, with more emphasis on short video tutorials. However, most people preferred face-to-face training including the millennials. The reason is the continuous desire for development and learning. According to studies, one of the most widely reported complaints about the new hires on entry-level designations is that they are unable to learn fast, new hires say that they could use more guidance from their managers. Artificial intelligence doesn’t only help the new hires learn faster but also frees up the L&D departments and managers to offer more face-to-face learning options.

  1. Customised and instant Learning

Employees are usually loaded with work, and have limited time a week to keep for learning and require instance access to learning, as required. Therefore, instead of creating lengthy hours of courses, there is a need to provide on-demand learning and devise content as required. Categorising quality learning content that is in-line with the company culture and values is very important here, which makes room for the company-specific, tailored content.

If there isn’t a specific solution on-hand, AI platforms came in to play. In current day and age, apps are available for coaching, and mentoring. Artificial intelligence also helps creating different platforms compiled with self-learning courses for the learners.

  1. Integrated Learning

The final objective of L&D sought by Artificial intelligence is to make virtual human-like characters that can wave out responses to human stimuli like, to react, think and interact in the most natural way, using verbal and nonverbal communication. One of the most important things to consider in this approach is determining the level of the analytics these characters can deliver. Companies have to understand how their employees learn and when they learn most effectively. The L&D leaders must ensure that technology does not replace human interactions.